Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, the item must be unused, unworn, with original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase. The refund processing time is 5 days.

To initiate a return, please contact us at info@velmonte.com. Returns must be sent to the designated return address, which will be provided upon request. Items returned without prior authorization will not be accepted. If your return is approved, we will send you a return shipping label along with detailed instructions on how to send your package. For any return-related inquiries, you can always reach out to us at info@velmonte.com.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and provide a suitable resolution.

We do not accept returns on sale items or gift cards. If you have any concerns regarding your item, feel free to contact us.

If you need to exchange an item, the fastest way is to return the original product first. Once your return is accepted, you can place a new order separately for the replacement item.

Once we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@velmonte.com.