Customer Service

Welcome to the customer service page of Velmonté. We're here to assist you with any questions regarding orders, shipping, returns, or general inquiries.

📦 Orders & Shipping

Once your order is placed, you will receive a confirmation email. All orders are processed within 1–3 business days.

After processing, the average delivery time is 7–15 business days (7-18 business days in total), depending on your location. You will receive a tracking number as soon as your package is shipped.

Haven’t received your order within the estimated timeframe? Feel free to contact us using the details below.

🔁 Return Policy

Not satisfied with your purchase? No worries.

- You may return your order within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition.
- Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Send us an email with your order number and reason for return, and we’ll guide you through the process.

📩 Contact

For questions, feedback or complaints, you can reach us via:

Email: [info@velmonte.com](mailto:info@velmonte.com)
Address: Overtoom 278B, 1054JC Amsterdam, North Holland, Netherlands

We typically respond within 24 hours on business days.

🧾 Company Information

Velmonté is a company registered in the Netherlands.

- Company Number: 96938455
- VAT Number: NL005238607B42
- Address: Overtoom 278B, 1054JC Amsterdam, Netherlands

🛡️ Trust & Security

Velmonté uses secure payment methods, a transparent return policy, and honest communication. We do our best to make your shopping experience smooth and reliable.

Thank you for choosing Velmonté.